SHIPPING
How much is the delivery?
We offer international shipping with a standard international rate:
DELIVERY IN BULGARIA – Carried out only by the courier company ECONT. For orders up to 100 BGN, the delivery price across the country is at preferential rates from Econt.
Free delivery for orders over 200 BGN.
INTERNATIONAL SHIPPING to Europe – $6 (7-12 working days*)
INTERNATIONAL SHIPPING to America – $9 (7-15 working days*)
INTERNATIONAL SHIPPING to Australia – $12 (8-15 working days)
INTERNATIONAL SHIPPING to Asia and the rest of the world – $12 (15-30 working days)
FREE SHIPPING on orders over $200.
HOW LONG DOES DELIVERY TAKE?
Please note that the delivery time = processing time + shipping time. The average dispatch time is 1-3 working days (excluding weekends). The average international standard delivery is 5-12 working days*. For standard delivery in some countries, more time is required due to customs checks, so you should allow up to 28 days depending on the country. Please see below for the maximum delivery time for each country to understand when you should contact us and submit a request. For an accurate delivery schedule for each country, please see the Delivery Schedule.
CAN I CHANGE OR CANCEL MY ORDER?
You can change or cancel your order within 12 hours of placing it. Please send your cancellation or change request within 12 hours of ordering. Once your order has been shipped, you cannot change or cancel it; please double-check before placing your order.
DO I PAY CUSTOMS FEES?
Internationally - Taxes and customs fees are not included in the final payment amount. We produce and ship most of our packages directly from Bulgaria, Europe, and it is possible that customs duties and taxes will be payable on shipments over a certain amount. Any duties and taxes owed on orders will be billed directly to customers by the global carrier Post One.
Additional services and fees
- Email notification - Free
- Insurance coverage $45 - $0.75
- Insurance coverage $150 - $1.50
Payment methods
- Card payment
- Payment with Google Pay
PACKAGING INFORMATION
Each order comes with our Standard Eco Packaging. You will receive one JEWELRY basic box and one microfibre bag with your jewellery carefully packed inside an eco-friendly bag.
One dust bag can fit multiple pieces. (You will receive either a square or rectangular dust bag depending on your cart items.)